Refund Policy

Last updated: 11 January 2026

This Refund Policy applies to all purchases made through:

By completing a purchase, you confirm that you have read and agreed to this policy.

1. Training Programmes & Training Kits

Due to the professional, educational, and hygienic nature of our training programmes and associated materials:

All training fees become non-refundable once a training kit has been dispatched
Training kits are non-returnable and non-refundable once dispatched
Deposits are non-refundable once kit dispatch has occurred

This applies regardless of:

Course attendance
Rescheduling
Withdrawal
Change of circumstances

2. Training Date Rescheduling

Training dates may be rescheduled with a minimum of 14 days’ written notice
Rescheduling is subject to availability
Rescheduling does not entitle the customer to a refund

3. Retail Products

For retail (non-training) products:

Unused and unopened products may be returned within 14 days of delivery, where permitted by applicable consumer laws
Products must be returned in their original, unopened condition
Return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable

Refunds will be issued to the original payment method once the returned item has been received and inspected.

4. Private Label & Custom Orders

Private label, bespoke, or custom-manufactured products are non-refundable and non-cancellable once production has commenced

5. International Orders

Refunds do not include customs duties, import taxes, or international shipping fees
ELÉGENCÉ LTD is not responsible for delays or losses caused by customs authorities

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery by emailing:

📧 info@elegenceteethwhitening.com

Please include:

Your order number
Clear photographs of the item(s) and packaging

We will assess the issue and arrange a suitable resolution where appropriate.

7. Chargebacks & Disputes

Initiating a chargeback without contacting ELÉGENCÉ LTD first may result in:

Suspension of services
Cancellation of enrolment or access
Provision of evidence to the payment provider

We encourage customers to contact us directly to resolve any concerns promptly.

8. Discretionary Exceptions

In exceptional circumstances, ELÉGENCÉ LTD may offer:

Course date transfers
Store credit

This does not constitute a refund and is granted at our sole discretion.

9. Contact Information

For all refund-related enquiries, please contact: